2016/10 - Building Support That Suits You

 

"See Daddy? All the keys are in alphabetical order now"

Hardware : The parts of a computer system that can be kicked"

"1f i c4n r34d th1s u r34lly n33d t0 g37 4 l1f3"

Platinum Support

When OscarPOS provide your Point of Sale, we also include a period of FREE Platinum Support

We realise that initially your support needs are going to be quite heavy, so we provide you with Platinum Support :
  • initial onsite training
  • access to a growing online knowledgebase
  • access to prioritised email help
  • access to prioritised phone support
  • preferably with the ability to remotely connect into your system
  • Platinum Support can vary from 3 months to 1 year

But what are you going to do when Platinum Support expires ?

How Much Support Do I Need ?

We all have different skill sets and abilities when it comes to our systems

You may be the type of person who can happily pull their system apart and put it back together again - without too many left over bits

If you are like my Mum, her microwave oven is flashing "00:00" instead of showing the time

Maybe you are somewhere in between and love to spend time reading manuals and using Google

Or perhaps, irrespective of skill level, you recognise that a system failure can cost you more in lost trade than a low monthly support fee

Build Suport That Suits You

OscarPOS Member
   Do & Charge Support with access to discounted online paper, ribbons, etc

Bronze Support
   Discounted online consumables
   Access to our growing online knowledge base of :

  • manuals
  • faqs
  • howtos
  • videos
  • cheat sheets

Silver Support
   Discounted online consumables
   Online knowledgebase
   Prioritised email support

Gold Support
   Discounted online consumables
   Online knowledgebase
   Prioritised email support
   Prioritised Telephone / Remote Support

Titanium Support
   Discounted online consumables
   Online knowledgebase
   Prioritised email support
   Prioritised Telephone / Remote Support
   Technician on site for up to 8hours per year
   Free loan equipment while warrantied equipment is being repaired

Custom Support Agreement
   Let OscarPOS design an agreement that meets your needs

Biild Support

Call OscarPOS Today